Your information, handled with care.

01 / WHO WE ARE

Who is responsible for your information.

Be Well Seen is the specialist salon-marketing brand from Word Heroes. For the purposes of this policy, Be Well Seen is responsible for the personal information described below.

You can contact us at info@bewellseen.com or write to us at 128 City Road, Islington, London, EC1V 2NX, United Kingdom.

This policy applies when you visit our website, contact us, request a free salon preview, discuss a package or work with us.

02 / INFORMATION WE COLLECT

The information we may receive.

Depending on how you interact with us, this may include:

• Your name, email address, telephone number and correspondence.
• Your salon name, location, website, social profiles and booking link.
• Information about your services, prices, offers and marketing priorities.
• Photos, videos, reviews and other salon material you choose to provide.
• Enquiry, preview, onboarding, service and payment records.
• Basic technical information processed by our hosting and security providers, such as IP address, browser type, device information and access logs.

We usually collect information directly from you through forms, email, calls and the material you provide. When you ask us to review your online presence, we may also review publicly available business information from the links and profiles you identify.

03 / HOW WE USE INFORMATION

Why we use your information.

• To respond to questions and contact requests.
• To prepare a personalised free salon preview when requested.
• To recommend, set up and deliver the services you choose.
• To communicate about projects, approvals, invoices and support.
• To protect, administer and improve our website and services.
• To meet legal, accounting and regulatory obligations.
• To send marketing messages where you have consented or where the law otherwise permits, with a clear way to opt out.

We do not make decisions about you using solely automated processing that produces legal or similarly significant effects.

04 / LAWFUL BASES

The legal reasons we rely on.

Under UK data protection law, our lawful bases may include:

• Contract: to take steps you request before entering a contract and to provide agreed services.
• Legitimate interests: to respond to business enquiries, operate our website, improve our services and manage our relationship with salon clients, where those interests are not overridden by your rights.
• Legal obligation: to keep records or respond where the law requires us to do so.
• Consent: where you make a clear choice, including for marketing or optional technologies where consent is required.

You can withdraw consent at any time by contacting us.

05 / SHARING INFORMATION

When information may be shared.

We do not sell your personal information. We may share it only where reasonably necessary with trusted providers that help us operate, such as website hosting, email, form, file-storage, scheduling, payment and professional-advice providers.

We may also share information where required by law, to protect legal rights or in connection with a genuine business transfer. Providers acting on our behalf are expected to process information only for the relevant purpose and to protect it appropriately.

06 / INTERNATIONAL TRANSFERS

Using services in other countries.

Some service providers may store or process information outside the United Kingdom. Where data protection law requires it, we use an approved transfer mechanism or another appropriate safeguard. You can contact us if you would like more information about safeguards relevant to your information.

07 / RETENTION

How long we keep information.

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal, tax or accounting requirements.

Retention periods vary according to the type of information and our relationship with you. We periodically review information and delete or anonymise it when it is no longer needed.

08 / YOUR RIGHTS

Your data protection choices.

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete or restrict the use of information.
• Object to certain uses, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

To exercise a right, email info@bewellseen.com. We may need to confirm your identity before completing a request.

09 / COOKIES

Cookies and similar technologies.

Our website may use technologies that are strictly necessary to deliver, protect and operate the service. These can support functions such as security, load balancing and form handling.

We will not use optional analytics, advertising or similar tracking technologies without providing appropriate information and, where required, obtaining your consent. If our use of these technologies changes, we will update this policy and any relevant controls.

10 / SECURITY AND CONTACT

Keeping this policy current.

We use reasonable organisational and technical measures intended to protect personal information. No online service can guarantee absolute security, so please take care when deciding what to send electronically.

Our website and services are intended for businesses and are not directed at children. We may link to third-party websites whose own privacy practices apply when you use them.

We may update this policy when our services, providers or legal obligations change. The date at the top shows when it was last revised.